Articles

Agent scanning failures Agent scans scheduling Agent scans detection issues Running manual Agent scans

• Scans take excessively long (30–90+ minutes) during “Microsoft Security Patches” stage due to Windows Update Agent (WUA) timeouts

  Overview In some environments, the “Microsoft Security Patches” stage of LanGuard scans can hang for ~30 minutes and then retry, causing total scan times to balloon to an hour or more. The securitysca...

• Changing LanGuard Agent Scanning Profiles

  Overview This article describes how to change the profile for a LanGuard Agent. Solution You can change the agent scanning profile for a group or for a single machine by following the steps below: Go ...

• Why are LanGuard Agents Unable to Scan Servers Running Windows Core Operating Systems?

  Overview You can install agents on the servers running on Windows Core Operating Systems, yet agent scanning fails with various errors, such as Remote Registry - Access Denied.   Information Windows S...

• Providing Troubleshooter Logs from GFI LanGuard Agent

  Overview Troubleshooter logs contain essential information that allows GFI Support to investigate the issue. This article provides information on how to gather and provide GFI LanGuard Agent troublesh...

• Resolving LanGuard Agent's Status Listed as 'Unable to contact server' in the Console

  Overview The GFI LanGuard console displays Unable to contact server in the Agent Status pane of the Overview tab.   Solution There are several possible root causes for the Unable to contact server err...

• Changing the LanGuard Agent Scan Schedule

  Overview GFI LanGuard enables users to configure scheduled scans on computers running agents to run automatically on a specific date/time and at a specific frequency.  This article explains how the sc...

• Agent Diagnostics failed at Authentication check with error code 2202

  Answer Problem After starting agent diagnostics it is failing at step 1 Checking connection with the agent with error code 2202 Environment GFI LanGuard All supported platforms Solution Add the accoun...

• Why are Agent Scans Causing High CPU or Disk Write Server Spikes in vCloud Environment?

  Overview You have an issue with the scheduled agent scans causing high CPU usage or Disk Write server spikes in the vCloud environment.   Solution Virtual environments, by their nature, are very sensi...

• Can LanGuard Run Agent Scan Immediately Once Offline Machine Connects to Network?

  Overview The target machine was offline and missed the agent scanning schedule window. When such a computer comes online the agent scan will not start automatically. This article answers the question ...

• Why are physical machines not updating yet LanGuard console shows no new updates for them?

  Overview The LanGuard console shows that desktops are up to date on Windows updates, but when you check the physical machine, it shows that the computer hasn't received updates for a long time.   Solu...